-Cake Policies

Our cakes are custom-made and decorated to order. Since each item is one-of-a-kind, all cake prices are based on the ingredients used and the time required for assembly and decoration.
Note on Allergens: O’real bakery, LLC is not a nut-free operation. Allergens may include eggs, milk, and dairy products, nuts, etc.
For all Wedding related questions and policies, please visit my “WEDDINGS” page HERE.

Getting a quote: inquiries that come in during business hours will get a response on or by end of Day.

-Cancellation & Statutory Refund Policy

 If a cake order needs to be canceled, all payments/retainers that have been made are non-refundable. However, payments/retainers that have been made on a canceled order can be used towards another custom cake. The payments/retainers must be used within 2 months of the original order’s event date.
If this is the case, any changes (date, color, size, decoration, etc.) to the order must be done one week prior to pick up / delivery at an additional charge of 25% of the initial total charge to change the order.
Due to the processes involved in creating your custom order, we are unable to provide refunds. Please contact us if you have any questions at (+1)240-428-0158

-Personal Information

Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number, or email address. O’real Bakery LLC may collect certain personal information from customers, business partners. O’real Bakery LLC does not collect personal information when you visit O’real Bakery LLC website unless you choose to provide such personal information. No credit card information is stored on the O’real Bakery website.

O’real Bakery will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information in the process of completing a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes.

-Wedding Cakes Policy-

-How much notice do you need?

We usually like our couples to book down their event dates with us once they have a set date. That way your interest can be registered with us. But anytime from 3 months to the event is also acceptable.

-Cake toppers and flowers

One of my fortes is sugar flowers- I believe they add to the aesthetics of your wedding cake- (from the Owner). At the same time, we are always willing to decorate your cake with fresh flowers or lay your flowers around the base of the cake at delivery if you want.  All flowers need to be provided by your florist. We advise that you please coordinate with your florist to ensure the flowers are available at the time of delivery and make sure to specify they will be placed in a cake.
* All flowers that will be placed in a cake are wrapped with floral tape for food-safety reasons.

-Do you provide consultations/tastings/ cake samples?

We meet with clients for tastings by appointment only. Please call to set up your consultation appointment. There is a $50 fee (50% of it is applied to your final bill if you book your wedding cake with us) for all consultations/tastings. Consultations are done for orders of 75 servings or more and are by appointment only. For consultations and tastings, we ask that you limit your party to four (4) people including yourself.

*Additional parties is at an added fee.

-Do you deliver? 

All wedding cakes get delivered by Moyofore. All you need to do is enjoy your day and your cake. 

-Do you require a deposit?

For weddings and/or larger events we require a non-refundable $100 “save-the-date” deposit.  This holds your date on my calendar (because weddings are often booked months in advance vs weeks) and that amount does apply to your order.  After the order is finalized, we write a contract with the total order amount.  At that time, we require a non-refundable deposit of 50% of your total and the final 50% (minus the $100 “save-the-date” deposit) must be paid 3 weeks prior to the wedding date. Many people choose to use PayPal or Zelle for convenience. We also accept cash.

-What happens if you can’t provide the cake on the day?

 In the very unlikely event of severe medical, natural, or other emergencies, it may be necessary to retain an alternative Cake Designer. O’real Bakery LLC will make every effort to secure a replacement cake designer able and/or willing to provide similar products and services as chosen in this contract at the same/similar tariff. If such a situation should occur and a suitable replacement is not found, responsibility and liability are limited to the return of all payments received (minus booking fee) for the event.

-Do you hire cake stands?

Yes, we provide an additional item (stand, separator, base) for hire at an additional cost based on which cake stand goes well with your cake design.